BehavioralProblem Solving

Let's say you get negative feedback from a customer. How would you handle this situation?

Customer Service RepresentativeCustomer Experience Lead

Snap

Asana

Google

Flexport

Amazon

Apple

Did you come across this question in an interview?

  • Let's say you get negative feedback from a customer. How would you handle this situation?
  • How do you typically respond when a customer provides negative feedback?
  • Can you describe your process for addressing and learning from negative feedback?
  • What steps do you take to remain professional and constructive when receiving criticism from a customer?
  • What’s your go-to strategy for handling tough feedback from customers?
  • How do you deal with a customer who isn’t happy and shares negative feedback?
  • How do you stay calm and composed when a customer gives you criticism?
  • How do you ensure that you address a customer's concerns effectively after receiving negative feedback?
  • How do you use negative feedback as an opportunity for improvement?
  • What’s your approach to rebuilding trust with a customer after receiving criticism?
  • How do you handle getting negative feedback from a customer?
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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Discord, Aurora, Zenoti and others: Let's say you get negative feedback from a customer. How would you handle this situation?.