Behavioral

What would you do if you couldn’t solve a customer’s issue right away?

Support Engineer

LinkedIn

Seagate

Zoom

eBay

Did you come across this question in an interview?

  • What would you do if you couldn’t solve a customer’s issue right away?
  • How do you handle a situation where you need more time to fix a customer’s problem?
  • If a customer’s issue requires further investigation, how would you manage their expectations?
  • What steps would you take if you weren’t able to resolve a customer’s issue on the spot?
  • How do you keep a customer satisfied when a fix isn’t immediately available?
  • If an issue requires escalation, how do you communicate that to the customer?
  • How would you reassure a customer if their problem takes longer than expected to fix?
  • What’s your approach to handling unresolved customer issues professionally?
  • When a solution isn’t immediately available, how do you maintain good customer service?
  • How do you keep a frustrated customer calm when their issue can’t be fixed right away?
  • If a customer is experiencing an issue that you can't resolve immediately, how would you handle the situation?
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Interview question asked to Support Engineers interviewing at Zoom, eBay, LinkedIn and others: What would you do if you couldn’t solve a customer’s issue right away?.