BehavioralSituational

Was there ever a time when a customer complained about your work? How did you handle it?

Customer Service RepresentativeCustomer Experience Lead

Uber

Cruise

Two Sigma

Fiverr

Intel

Was there ever a time when a customer complained about your work? How did you handle it?
Have you ever had a customer tell you they weren’t happy with your service? How did you deal with it?
Can you describe a time when you received constructive criticism from a customer and how you used it to enhance your performance?
Have you ever received negative comments from a customer? How did you react, and what happened next?
If a customer provided negative feedback about your work, how would you turn it into an opportunity to improve?
Can you share an instance where you received negative feedback from a customer? How did you address it?
Suppose a customer left a negative comment about your service. How would you address their concerns and ensure it doesn’t happen again?
Have you ever used customer feedback, especially negative feedback, to make improvements in your service?
Tell me about an experience where you took negative feedback from a customer and turned it into a positive outcome.
How do you typically approach situations where a customer expresses dissatisfaction with your service?
In your past work, have you ever received negative feedback from a customer? What did you do with that feedback?

Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at IQVIA, Discord, Reddit and others: Was there ever a time when a customer complained about your work? How did you handle it?.

Was there ever a time when a customer complained about your work? How did you handle it?

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Was there ever a time when a customer complained about your work? How did you handle it?

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