SituationalRole Related KnowledgeProblem Solving

How would you address a situation where a colleague accidentally shared incorrect information about a product with a customer?

Customer Service RepresentativeCustomer Experience Lead

DoorDash

Square

Stitch Fix

Mindtree

Cohesity

Xero

Did you come across this question in an interview?

  • How would you address a situation where a colleague accidentally shared incorrect information about a product with a customer?
  • What steps would you take if you discovered that a customer was given inaccurate details about a product by a co-worker?
  • How would you resolve a scenario where a team member provided a customer with misleading product information?
  • What actions would you take to correct a mistake made by a colleague regarding product information given to a customer?
  • How would you manage the fallout if a co-worker unintentionally conveyed the wrong details about a product to a customer?
  • If a customer received conflicting information about a product from a colleague, how would you handle the situation?
  • How would you approach a scenario where a team member gave incorrect product advice to a customer?
  • What would you do to rectify the situation if a co-worker misinformed a customer about a product’s features or benefits?
  • How would you collaborate with a colleague to address and correct misinformation shared with a customer?
  • What steps would you take to ensure a customer receives accurate product information after a colleague provides misleading details?
  • If a co-worker provided a customer with misinformation about a product, how would you handle it?
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Recruit Holdings, upGrad, Casper and others: How would you address a situation where a colleague accidentally shared incorrect information about a product with a customer?.