SituationalProblem Solving

Have you encountered a situation where language was a barrier while assisting a customer? What steps did you take to resolve it?

Customer Service RepresentativeCustomer Experience Lead

Apple

DoorDash

Netflix

Snap

Palantir Technologies

Spotify

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Behavioral
  • Have you encountered a situation where language was a barrier while assisting a customer? What steps did you take to resolve it?
  • In your previous roles, have you dealt with language barriers when helping customers? How did you effectively manage the communication?
  • Could you share an example of a time when you navigated a language barrier to provide effective customer service? What was your approach?
  • Have you ever had to overcome a language barrier in customer interactions? How did you ensure the customer received the assistance they needed?
  • Can you describe an experience where you had to assist a customer facing a language barrier? How did you address the challenge?
  • Have you ever faced a situation where a customer didn’t speak your language? How did you manage to help them?
  • Have you worked with a customer who had a language barrier? How did you handle the situation?
  • How would you handle a situation where a customer doesn’t speak your language, but you still need to help them?
  • Imagine a situation where a customer is struggling to communicate with you due to a language barrier. What steps would you take to ensure their issue is resolved?
  • How would you handle a customer inquiry when you don’t speak the same language as the customer?
  • Have you ever dealt with a language barrier while assisting a customer? How did you overcome it?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Change Healthcare, Sanmina, Agoda and others: Have you encountered a situation where language was a barrier while assisting a customer? What steps did you take to resolve it?.