Behavioral

What’s your approach when dealing with an angry customer?

Support Engineer

Microsoft

Rackspace

SAP

Citrix Systems

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Behavioral
  • What’s your approach when dealing with an angry customer?
  • How do you calm down a frustrated customer while working on their issue?
  • What steps do you take to make an upset customer feel heard?
  • How do you balance showing empathy while staying professional with an irate customer?
  • What phrases or techniques help in de-escalating a tense situation with a customer?
  • How do you reassure a customer when their issue is taking longer than expected to fix?
  • How do you prevent a frustrated customer from escalating the issue further?
  • What’s the best way to follow up with a customer after resolving a tough issue?
  • How do you handle a situation where a customer is yelling at you over a problem?
  • How do you make sure an unhappy customer walks away satisfied?
  • How would you handle an irate customer who is frustrated because their issue remains unresolved?

Interview question asked to Support Engineers interviewing at Rackspace, Citrix Systems, SAP and others: What’s your approach when dealing with an angry customer?.