What’s your approach when dealing with an angry customer?
How do you calm down a frustrated customer while working on their issue?
What steps do you take to make an upset customer feel heard?
How do you balance showing empathy while staying professional with an irate customer?
What phrases or techniques help in de-escalating a tense situation with a customer?
How do you reassure a customer when their issue is taking longer than expected to fix?
How do you prevent a frustrated customer from escalating the issue further?
What’s the best way to follow up with a customer after resolving a tough issue?
How do you handle a situation where a customer is yelling at you over a problem?
How do you make sure an unhappy customer walks away satisfied?
How would you handle an irate customer who is frustrated because their issue remains unresolved?