Problem SolvingRole Related KnowledgeSituational

What steps would you take if a merchant is facing a lot of chargebacks, and how would you guide them in resolving the situation?

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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Monzo, Klarna, Compass and others: What steps would you take if a merchant is facing a lot of chargebacks, and how would you guide them in resolving the situation?.