Behavioral

Can you share an experience where you dealt with a tough customer?

Support Engineer

Trend Micro

Cloudflare

ServiceNow

Oracle

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Behavioral
  • Can you share an experience where you dealt with a tough customer?
  • Have you ever handled a difficult customer? How did you manage the situation?
  • Tell me about a time you had to calm down an upset customer.
  • How have you successfully resolved a situation with an angry customer?
  • What approach do you take when dealing with a frustrated customer?
  • Describe an experience where you turned a negative customer interaction into a positive one.
  • How do you handle customers who are unhappy or demanding?
  • What steps do you take to de-escalate a tense customer interaction?
  • Have you ever had to deal with a rude customer? How did you respond?
  • What’s your strategy for staying professional when handling a difficult customer?
  • Describe a time when you had to handle a difficult customer. How did you approach the situation?

Interview question asked to Support Engineers interviewing at Oracle, Cloudflare, Trend Micro and others: Can you share an experience where you dealt with a tough customer?.