TechnicalWhiteboarding/problem solving

A customer's critical system is down. How do you coordinate between their team and internal engineers to resolve it?

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  • A customer's critical system is down. How do you coordinate between their team and internal engineers to resolve it?
  • How would you handle an urgent system outage for a customer while coordinating with internal teams?
  • What steps would you take to ensure smooth communication between engineers and the client during a system failure?
  • How do you prioritize and escalate issues when a customer's critical system goes down?
  • What protocols would you follow to restore service quickly while keeping the customer informed?
  • How do you manage expectations and updates during a major incident affecting a customer?
  • If a client is frustrated due to downtime, how would you handle the situation while working with engineers?
  • What role does root cause analysis play in managing a critical system failure for a client?
  • How would you implement a post-mortem process to prevent future outages for a customer?
  • What communication strategies do you use to keep all stakeholders aligned during a crisis?
  • How do you ensure that both technical and non-technical teams understand the resolution plan?
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Interview question asked to Technical Account Managers interviewing at Rackspace, Bentley Systems, Medium and others: A customer's critical system is down. How do you coordinate between their team and internal engineers to resolve it?.