BehavioralSituationalWhiteboarding/problem solving

How would you handle a client threatening to churn due to a competitor's offer?

Account ManagerTechnical Account Manager

Shopify

Square

Snap

Gusto

Paycom

Elastic

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Your answer

  • How would you handle a client threatening to churn due to a competitor's offer?
  • What's your strategy for retaining a client who is considering switching to a competitor?
  • Can you share a time when you successfully prevented a client from leaving?
  • How do you respond when a client mentions they've received a better offer elsewhere?
  • What tactics do you use to reinforce the unique value of your product?
  • Have you ever lost a client to a competitor? What did you learn from the experience?
  • How do you gather competitive intelligence to counter client objections?
  • Can you describe a time when you used creative solutions to retain a client?
  • How do you handle clients who demand price matching with competitors?
  • What's your approach to balancing client retention with company pricing policies?
  • How do you assess whether it's worth fighting to keep a client or letting them go?
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Interview question asked to Technical Account Managers and Account Managers interviewing at Paycom, Go1, Personio and others: How would you handle a client threatening to churn due to a competitor's offer?.