Would you share with me an instance where you were faced with a difficult situation at work and how you resolved it? How would you manage it if you were to face a similar issue at GoToMeeting?

Interview question asked to Engineering Managers interviewing at GoToMeeting: Would you share with me an instance where you were faced with a difficult situation at work and how you resolved it? How would you manage it if you were to face a similar issue at GoToMeeting?.