Can you give me a real-life example of how you updated a process based on feedback from your team?

Question

Anonymous · Accepted Answer

During anonymous 360 employee survey as well as in all hands meeting, my team
expressed concern regarding growing operation burden , on-call burden. The band
to be reserved for operation load was 20%, in reality, 40% of team bandwidth was
being consumed for KTLO activities.
This was indeed a serious concern and I wanted this to be addressed on immediate
basis.
I worked with the managers in my team to come up with a plan on how to address
in increasing burden. We operationalises the plan which consisted of following
actions -
1. We invested some budget to get SRE team onboarded to take the load of
production system caused issues
2. Identified recurring issues and started implementing automation
3. With a target of 5% reduction of operation you, short term projects were
 started that directly fixes the issue causing components.

This having a focus on addressing the very valid teams input to better the
execution, we had a very productive quarter which not only made our product
better, but also increased engineer productivity and engagement.

Can you give me a real-life example of how you updated a process based on feedback from your team?

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