People Management
Can you share with me a situation where a customer or colleague expressed dissatisfaction with your work and how you responded to the situation?
Engineering Manager
Stripe
JFrog
Xandr
Summon
Venmo
Aircall
Answers
Anonymous
9 months ago
In one of the projects that I was managing as a TPM, I had multiple key projects which I was already working upon with more than 20 SDE's. I had no bandwidth for this one but I was guided to work upon this mainly from project tracking standpoint. During the end of the year I could see that the stakeholder had more expectations from me. I clarified the situation and also iterated the alignment we had initially. But post that I have made a point to take up things only where you can take 100% ownership
Anonymous
a year ago
I recall an incident where all members showed their dissatisfaction when they need to work extra hours to promote a critical change to live. It was a critical change provided by the client last moment a few hours before the launch and it was really tough to team members to incorporate it. I need to address it from my side for the client. I called a meeting with my team members. I discussed with them about the requirement and its criticality, and asked suggestions how we can address this situation and I met the client and understand them the consequence of last moment changes and the way how we can address the issue. I summed with a satisfied way to both team and the client. After this incident team was more confident about their work.
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