Can you share with me a situation where a customer or colleague expressed dissatisfaction with your work and how you responded to the situation?

Question

Anonymous · Accepted Answer

I recall an incident where all members showed their dissatisfaction when they
need to work extra hours to promote a critical change to live. It was a critical
change provided by the client last moment a few hours before the launch and it
was really tough to team members to incorporate it.  I need to address it from
my side for the client. I called a meeting with my team members. I discussed
with them about the requirement and its criticality, and asked suggestions how
we can address this situation and I met the client and understand them the
consequence of last moment changes and the way how we can address the issue. I
summed with a satisfied way to both team and the client. After this incident
team was more confident about their work.

Anonymous · Answer

In one of the projects that I was managing as a TPM, I had multiple key projects
which I was already working upon with more than 20 SDE's. I had no bandwidth for
this one but I was guided to work upon this mainly from project tracking
standpoint. During the end of the year I could see that the stakeholder had more
expectations from me. I clarified the situation and also iterated the alignment
we had initially. But post that I have made a point to take up things only where
you can take 100% ownership

Can you share with me a situation where a customer or colleague expressed dissatisfaction with your work and how you responded to the situation?

Answers