Anonymous
- I acknowledged the issues that customers raised, and committed that the team will look into this and provide an update on the fix.
- I deep dived the workflow where customers having complaints, and performance profiling on the pipeline, and identified the bottleneck.
- I quickly realized that it could be resolved by implementing parallelism on the bottleneck component to speed up the system.
- I met with the domain experts and presented my findings, and we agreed on the solution. Together, I planned workstreams in parallel to ensure quick resolution.
- I updated the customer with an ETA based on the plan and left some buffer time for unexpected things.
- With great teamwork, the team delivered the fix in 1 week ahead of our ETA, and reduced the latency by 5 times.