Could you tell me about a time when you went the extra mile for a project or endeavor?

Question

Anonymous · Accepted Answer

With a major product launch on the horizon, expecting to triple the user load.
The infrastructure was non-optimized for demand and incident response was
non-harmonious across teams with no set process.
As the SRE Manager, I'd have to implement project changes to infrastructure to
accommodate high availability and scalability. I discovered a long-standing
issue surrounding incident response and observability that would make it all the
more difficult to achieve reliability under pressure and peak traffic.
Therefore, instead of fulfilling the project requirements as presented, I became
an advocate for change across the organization. I established an observability
platform with 100% stack coverage, created custom SLOs/SLIs/error budgets to
enhance performance and reliability visibility, drafted and socialized an
incident management playbook across the company and held hands-on trainings for
all respective teams. In addition, I advocated for Terraform for Infrastructure
as Code to help with deployment time and held FinOps reviews to help eliminate
redundant costs in cloud spend.
As a result, we did not only survive the 3X traffic upon product launch with
zero critical incidents, but we also achieved 15% saves the following years in
cloud costs and 40% faster deployments. Many of the processes I created were
adopted as company-wide best practices.

Anonymous · Answer

· During my current project, there was a critical plugin that a few team members
were working on that needed to be completed by the end of the sprint, as other
teams were depending on it for testing.
· And as the deadline was approaching, it was clear that they were falling
behind schedule.
· And since I had already completed all of my assigned tasks, I offered to help
the team finish the plugin.
· So, we split the remaining work into smaller, manageable tasks, and I was able
to take ownership in developing the user interface.
· This allowed the rest of the team to focus on the backend logic and validating
the radar message formats, which was a more difficult task.
· And by dividing the work, we reduced the workload on individual team members
and were able to finish the plugin on time.

Anonymous · Answer

In my previous project, the team struggled to execute all the end-to-end
regression test scenarios within the given timeline. Based on the schedule, they
would not have been able to complete even 30% of the overall scenarios.
To address this, I collaborated with the team to develop a solution. We updated
the status of all previously progressed orders and reverted them to an earlier
state. This allowed the team to execute the program and verify whether the
orders were being processed correctly in the OTM and GTM modules. We also
ensured that the values were being updated accurately.
By reusing existing orders instead of creating new ones, the team avoided
unnecessary effort and saved significant time, enabling them to focus on the
required changes.
This approach helped the team complete the execution of test scenarios well
ahead of the deadline.

Could you tell me about a time when you went the extra mile for a project or endeavor?

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