TechnicalRole Related Knowledge

How do you communicate complex technical information to clients who may not have a deep technical background?

Account ManagerTechnical Account Manager

Dropbox

Microsoft

Shopify

Square

Degreed

Avangate

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Behavioral
  • How do you communicate complex technical information to clients who may not have a deep technical background?
  • What's your approach to explaining highly technical concepts to non-technical clients?
  • How do you ensure clients understand technical details without overwhelming them?
  • Can you share an example of a time when you simplified a technical explanation for a client?
  • What techniques do you use to make technical discussions more engaging for clients?
  • How do you adjust your communication style based on a client's level of understanding?
  • What are some common pitfalls when explaining technical products to clients, and how do you avoid them?
  • How do you ensure that a client walks away from a meeting with a clear understanding of the product?
  • What's your strategy for handling client confusion around technical specifications?
  • Can you give an example of how you used storytelling to explain a technical concept?
  • How do you encourage clients to ask questions when discussing complex topics?

Interview question asked to Technical Account Managers and Account Managers interviewing at CrossLend, Shopify, Intuit and others: How do you communicate complex technical information to clients who may not have a deep technical background?.