BehavioralRole Related Knowledge

How do you ensure customer satisfaction and retention?

Account ManagerTechnical Account Manager

Square

LendInvest

Amazon Web Services

SurveyMonkey

Snowflake

Smartsheet

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Your answer

  • How do you ensure customer satisfaction and retention?
  • What steps do you take to guarantee clients are happy with your service?
  • How do you proactively prevent churn and keep clients satisfied?
  • Can you share an example of a time you took extra measures to retain a customer?
  • What's your approach to handling feedback and improving customer satisfaction?
  • How do you measure customer happiness, and what actions do you take when satisfaction is low?
  • How do you turn an average customer experience into a great one?
  • What role does proactive communication play in customer retention?
  • What strategies have you used to keep long-term clients engaged?
  • How do you handle situations where a client is unhappy but not vocal about it?
  • What do you think is the key to ensuring clients don't just stay but also advocate for your brand?
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Interview question asked to Account Managers and Technical Account Managers interviewing at Avangate, KnowBe4, Act-On and others: How do you ensure customer satisfaction and retention?.