BehavioralRole Related Knowledge

How do you ensure customer satisfaction and retention?

Account ManagerTechnical Account Manager

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LendInvest

Amazon Web Services

SurveyMonkey

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Smartsheet

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Behavioral
  • How do you ensure customer satisfaction and retention?
  • What steps do you take to guarantee clients are happy with your service?
  • How do you proactively prevent churn and keep clients satisfied?
  • Can you share an example of a time you took extra measures to retain a customer?
  • What's your approach to handling feedback and improving customer satisfaction?
  • How do you measure customer happiness, and what actions do you take when satisfaction is low?
  • How do you turn an average customer experience into a great one?
  • What role does proactive communication play in customer retention?
  • What strategies have you used to keep long-term clients engaged?
  • How do you handle situations where a client is unhappy but not vocal about it?
  • What do you think is the key to ensuring clients don't just stay but also advocate for your brand?

Interview question asked to Account Managers and Technical Account Managers interviewing at Avangate, KnowBe4, Act-On and others: How do you ensure customer satisfaction and retention?.