Product Sense

Pick an application not made by Meta. How would you conduct a study to understand the pain points people face using this application and low engagement, assuming that you only have 3 weeks to do so?

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Interview question asked to UX Researchers interviewing at Meta: Pick an application not made by Meta. How would you conduct a study to understand the pain points people face using this application and low engagement, assuming that you only have 3 weeks to do so?.