SituationalRole Related KnowledgeProblem Solving

How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?

Customer Experience Lead

GOJEK

How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?
If a GOJEK driver’s ratings consistently fall below the platform’s standards, what steps would you take to address it?
How would you evaluate and improve the performance of a GOJEK driver who frequently receives low passenger ratings?
A driver at GOJEK has been flagged for poor rider ratings over several trips. How would you handle this issue?
What would you do if a GOJEK driver kept getting bad reviews from riders?
How would you talk to a driver at GOJEK who’s struggling with low ratings?
Let's say a driver at GOJEK keeps getting low ratings. How would you approach the driver?
Suppose you’re managing driver operations at GOJEK, and one driver’s ratings are significantly below average. How would you handle this situation?
If riders at GOJEK often leave negative feedback for a specific driver, how would you handle the situation?
How would you approach a GOJEK driver who consistently receives low ratings from riders?

Try Our AI Interviewer

Prepare for success with realistic, role-specific interview simulations.

Interview question asked to Customer Experience Leads interviewing at GOJEK: How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?.

How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?

Did you come across this question in an interview?

Also asked as

Try Our AI Interviewer

Our AI is trained on 10,000+ answers.Login to review your answer.

How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?

Interview Answer Review Tool

Evaluation Metrics