SituationalRole Related KnowledgeProblem Solving

How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?

Customer Experience Lead

GOJEK

Did you come across this question in an interview?

  • How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?
  • If a GOJEK driver’s ratings consistently fall below the platform’s standards, what steps would you take to address it?
  • How would you evaluate and improve the performance of a GOJEK driver who frequently receives low passenger ratings?
  • A driver at GOJEK has been flagged for poor rider ratings over several trips. How would you handle this issue?
  • What would you do if a GOJEK driver kept getting bad reviews from riders?
  • How would you talk to a driver at GOJEK who’s struggling with low ratings?
  • Let's say a driver at GOJEK keeps getting low ratings. How would you approach the driver?
  • Suppose you’re managing driver operations at GOJEK, and one driver’s ratings are significantly below average. How would you handle this situation?
  • If riders at GOJEK often leave negative feedback for a specific driver, how would you handle the situation?
  • How would you approach a GOJEK driver who consistently receives low ratings from riders?
Try Our AI Interviewer

Prepare for success with realistic, role-specific interview simulations.

Try AI Interview Now

Interview question asked to Customer Experience Leads interviewing at GOJEK: How would you address a situation where a GOJEK driver consistently receives low ratings from passengers?.