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How do you distill UX research into actionable insights?

UX Researcher

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Answers

Anonymous

3.6Strong
I ensure the research questions are tied to business or product outcomes before kickstarting the research. For example, at Rogers, I was doing a usability study where the focus areas were average handle time and efficiency in completing a customer interaction. I tied the insights around errors while completing a transaction and system stability issues which led to an increase in average handle time and indicated why it was important to fix those issues to improve system trust, adoption and efficiency


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  • How do you communicate UX research findings to stakeholders who may not be familiar with the terminology or research process?
  • Can you share an example of how you used UX research to drive a design decision?
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Interview question asked to UX Researchers interviewing at thredUP, Swiggy, Shopee and others: How do you distill UX research into actionable insights?.