SituationalProblem Solving

A Handshake customer reports encountering discriminatory content in one of the courses. How would you handle their complaint and ensure the content is reviewed appropriately?

Customer Experience Lead

Handshake

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Behavioral
  • A Handshake customer reports encountering discriminatory content in one of the courses. How would you handle their complaint and ensure the content is reviewed appropriately?
  • A Handshake customer brings to your attention that they’ve encountered discriminatory content in a course. How would you approach resolving the issue and preventing such content from being available in the future?
  • If a customer at Handshake reports encountering discriminatory content in a course, how would you ensure that their concern is addressed swiftly and appropriately?
  • If a Handshake user reports discriminatory content in a course, how would you handle their complaint?
  • A Handshake user says they encountered discriminatory content in one of the courses. How would you respond to their complaint?
  • If a Handshake user reports seeing discriminatory content in a course, how would you handle it?
  • How would you deal with a situation where a customer at Handshake tells you they found discriminatory content in a course?
  • How would you approach a situation where a Handshake user complains about discriminatory content in a course they’ve taken?
  • A customer from Handshake reports offensive or discriminatory content in a course. What would you do next?
  • Suppose a Handshake customer raises a complaint about encountering discriminatory content in a course. How would you respond to their concern and ensure proper action is taken?
  • Let's say a customer reports encountering discriminatory content in a course at Handshake. How would you handle their complaint?

Interview question asked to Customer Experience Leads interviewing at Handshake: A Handshake customer reports encountering discriminatory content in one of the courses. How would you handle their complaint and ensure the content is reviewed appropriately?.