Can you share a disagreement with your manager and how you navigated the situation?

Question

Anonymous · Accepted Answer

There was one instance where, we were analyzing our enterprise customers trends
on adopting our major release builds, we found that the adoption rate was very
slow and takes longer conversion cycles. upon digging further we came to know of
the primary reason was their comfortableness with previous version and fear of
breakages with new version.
Situation: I along with my team came up with an idea to go for canary based
progressive deployment as an approach to bridge this gap and expedite the new
versions adaptability. But Senior director of product was not agreeing on to
this major shift in deployment strategy.
Task: To further convince the Senior director, I proposed another safe way to
pre-test the strategy by launching the early-access program for this progressive
roll out on small or free customers.
Action: I collaborated with product, customer support(SRE) and release
management team, and prepared the list of such low impact customer base and also
roll out the volunteer program for customer who are interested in early access
the major build version. We detailed the documentation and prepared the playbook
for SRE team in case of handling failures, setup small tiger OnCall team of
engineers to support SREs team. And rolled out the early access of progressive
roll out.
Result: We saw very good response from majority of customers and though there
were small hiccups with few customer where SRE team followed the documentation
for on-spot fix. But overall it was a successful drive. Co-incidently in the
same time, we heard the news of Crowdstrike's global zero day outage and upon
RCA it came out that, canary model would have avoid their issue. Our leadership
started scrambling upon our product's readiness and the same Senior director of
product the came as our main supporter and show cased our early program's
outcome and that helped to make the solution production ready for GA.

Can you share a disagreement with your manager and how you navigated the situation?

Practice this question with AI

Go Premium

Practice More Questions

Community Answers

Unlock Community Insights