BehavioralSituational

Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?

Customer Service RepresentativeCustomer Experience Lead

Palantir Technologies

Lucid Motors

UberEats

Arm

Guild Education

athenahealth

Did you come across this question in an interview?

  • Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?
  • Have you ever worked with a customer whose requirements or communication style were unclear? How did you resolve the issue?
  • Have you ever had trouble figuring out what a customer needed? What did you do to work it out?
  • Was there a time when you didn’t immediately understand what a customer wanted? How did you handle it?
  • Let’s say you had a customer whose explanation of their problem was confusing. How would you clarify their concerns and assist them?
  • Imagine a customer is trying to explain their issue but is unclear. How would you approach the situation to understand them better?
  • Have you ever had to decode a customer’s vague description of their issue? How did you manage it?
  • Tell me about a time when a customer’s way of explaining their issue made it difficult for you to understand. How did you overcome that?
  • Can you think of a time when you struggled to understand a customer? What did you do to help them?
  • How do you handle situations where a customer’s needs or communication is unclear or ambiguous?
  • Can you tell me about a customer whom you found difficult to understand and how you approached that interaction?
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Pareteum, ZoomCar, Lucid Motors and others: Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?.