BehavioralSituational

Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?

Customer Service RepresentativeCustomer Experience Lead

Palantir Technologies

Lucid Motors

UberEats

Arm

Guild Education

athenahealth

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Behavioral
  • Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?
  • Have you ever worked with a customer whose requirements or communication style were unclear? How did you resolve the issue?
  • Have you ever had trouble figuring out what a customer needed? What did you do to work it out?
  • Was there a time when you didn’t immediately understand what a customer wanted? How did you handle it?
  • Let’s say you had a customer whose explanation of their problem was confusing. How would you clarify their concerns and assist them?
  • Imagine a customer is trying to explain their issue but is unclear. How would you approach the situation to understand them better?
  • Have you ever had to decode a customer’s vague description of their issue? How did you manage it?
  • Tell me about a time when a customer’s way of explaining their issue made it difficult for you to understand. How did you overcome that?
  • Can you think of a time when you struggled to understand a customer? What did you do to help them?
  • How do you handle situations where a customer’s needs or communication is unclear or ambiguous?
  • Can you tell me about a customer whom you found difficult to understand and how you approached that interaction?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Pareteum, ZoomCar, Lucid Motors and others: Can you describe a time when you struggled to understand a customer’s needs? How did you handle the situation?.