Networking

What steps would you take to troubleshoot a slow network connection?

Support Engineer

Talkdesk

NVIDIA

ServiceNow

SAP

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Behavioral
  • What steps would you take to troubleshoot a slow network connection?
  • How do you investigate and resolve a customer’s network speed issues?
  • A user complains about sluggish internet - how would you diagnose the root cause?
  • What factors can cause slow network performance, and how would you troubleshoot them?
  • How do you systematically approach network slowness complaints?
  • What network diagnostic tools do you use to analyze slow performance?
  • How would you differentiate between a local and an ISP-related network issue?
  • What role does bandwidth congestion play in network slowdowns?
  • How do you educate customers on improving their network speed?
  • How would you troubleshoot intermittent network speed fluctuations?
  • If a customer reports slow network performance, how would you diagnose and address the issue?

Interview question asked to Support Engineers interviewing at SAP, NVIDIA, Talkdesk and others: What steps would you take to troubleshoot a slow network connection?.