Networking

What would be your first steps if a user reports no internet connection?

Support Engineer

Salesforce

LinkedIn

Intuit

Adobe

Did you come across this question in an interview?

  • What would be your first steps if a user reports no internet connection?
  • How do you figure out whether an internet issue is caused by the network or the device?
  • What checks do you perform when troubleshooting an internet connectivity problem?
  • How do you determine if the issue is with the router, ISP, or the user's system?
  • What questions would you ask a user who can’t connect to the internet?
  • How do you test whether a firewall or security setting is blocking internet access?
  • What tools do you use to diagnose network connection issues?
  • How can you tell if an issue is due to a weak Wi-Fi signal or something else?
  • What are common reasons a computer might lose internet access, and how do you fix them?
  • How would you explain an internet troubleshooting process to a non-technical person?
  • If a user is unable to connect to the internet, what possible causes would you investigate, and how?
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Interview question asked to Support Engineers interviewing at Intuit, Adobe, LinkedIn and others: What would be your first steps if a user reports no internet connection?.