SituationalProblem Solving

A customer expresses dissatisfaction after their refund request was denied because it didn’t meet the company policy. How would you address their concerns?

Customer Service RepresentativeCustomer Experience Lead

Udacity

Kajabi

Coursera

Did you come across this question in an interview?

  • A customer expresses dissatisfaction after their refund request was denied because it didn’t meet the company policy. How would you address their concerns?
  • A student is unhappy after their refund was refused according to company policy. How would you manage this issue and resolve their frustration?
  • A user is frustrated after their request for a refund was declined due to company policy. How would you handle and de-escalate this situation?
  • How would you de-escalate a situation where a user is upset about a refund denial based on the company's policy?
  • A user is upset because their refund request got denied, following company policy. How would you calm the situation down?
  • If a customer gets frustrated after their refund request is turned down due to company policy, how would you handle it?
  • A user is upset their refund request was denied because it doesn’t comply with the policy. How would you handle this?
  • Imagine a situation where a customer’s refund request was denied due to policy, and they’re frustrated. How would you address their concerns and de-escalate?
  • How would you de-escalate a situation where a user is upset because their refund was denied due to company policy?
  • What steps would you take if a customer is upset after being denied a refund based on company policy?
  • A user is upset because their requested refund was denied due to company policy. How would you de-escalate the situation?
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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Kajabi, Udacity and Coursera: A customer expresses dissatisfaction after their refund request was denied because it didn’t meet the company policy. How would you address their concerns?.