Behavioral

In your opinion, what constitutes good customer service and why is it important for customer satisfaction?

Customer Service RepresentativeCustomer Experience Lead

Netflix

Meta

Fast Enterprises

DeliveryHero

Karat

Instabase

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Behavioral
  • In your opinion, what constitutes good customer service and why is it important for customer satisfaction?
  • How do you define excellent customer service, and what elements contribute to its success?
  • What characteristics and actions would you associate with providing high-quality customer service?
  • How do you distinguish between basic customer service and outstanding customer service?
  • In your own words, what does great customer service mean to you?
  • Clicked question
    For you, what makes customer service stand out as great?
  • How would you explain what good customer service means to someone new to the role?
  • What do you think is the most important skill to have when delivering high-quality customer service?
  • What does good customer service mean in the context of resolving customer complaints effectively?
  • How would you describe the key components of exceptional customer service?
  • How would you define good customer service?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at DigitalOcean, Smartsheet, CoinDCX and others: In your opinion, what constitutes good customer service and why is it important for customer satisfaction?.