Anonymous
If the feature requested aligns with our long term goal and is not taking resources away from critical projects then I would build the capability, else I would offer professional services that may develop for the specific customer.
Microsoft
ServiceMax
Sumo Logic
Spendesk
MuleSoft
SPS Commerce
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Try AI Interview NowInterview question asked to Product Managers interviewing at ServiceMax, MuleSoft, SPS Commerce and others: You've got your top customer who accounts for 7% of your ARR threatening to shift to a competitor if you don't build some very specific features that only they are likely to use. How are you going to manage this scenario?.
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