Behavioral

You've got your top customer who accounts for 7% of your ARR threatening to shift to a competitor if you don't build some very specific features that only they are likely to use. How are you going to manage this scenario?

Product Manager

Microsoft

ServiceMax

Sumo Logic

Spendesk

MuleSoft

SPS Commerce

Did you come across this question in an interview?

Answers

Anonymous

3.6Strong
If the feature requested aligns with our long term goal and is not taking resources away from critical projects then I would build the capability, else I would offer professional services that may develop for the specific customer.
  • You've got your top customer who accounts for 7% of your ARR threatening to shift to a competitor if you don't build some very specific features that only they are likely to use. How are you going to manage this scenario?
  • You've got a top customer who accounts for 7% of your ARR threatening to switch to a competitor if you don't build them some very specific tools that only they are likely to use. How are you going to manage this scenario?
  • You have a customer who accounts for 7% of your ARR who threatens to switch to a competitor if you don't build some very specific features that only they are likely to use. How are you going to manage this scenario?
  • The customer who accounts for 7% of your ARR threatens to go to a competitor unless you build some features that only they are likely to use. How are you going to manage this scenario?
  • The top customer for your company who accounts for 7% of your annual revenue threatens to leave if you don't build some features that only they are likely to use. How are you going to manage this scenario?
  • You've got a customer that accounts for 7% of your annual revenue threatening to switch to a competitor unless you develop some very specific tools that only they are likely to use. How are you going to manage this scenario?
  • A top customer accounting for 7% of your ARR has threatened to switch to a competitor if you do not build some very specific features that only they are likely to use. How are you going to manage this scenario?
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  • Your most important customer is responsible for 7% of your ARR, and she threatens to switch to a competitor if you don't design some features that only they are likely to use. How are you going to manage this scenario?
  • A customer who accounts for 7% of your ARR threatens to shift to another company if you don't build some special features that only they are likely to use. How are you going to manage this scenario?
  • Your biggest customer who accounts for 7% of your ARR threatens to switch to a competitor if you don't build some features that only they are likely to use. How are you going to manage this scenario?
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Interview question asked to Product Managers interviewing at ServiceMax, MuleSoft, SPS Commerce and others: You've got your top customer who accounts for 7% of your ARR threatening to shift to a competitor if you don't build some very specific features that only they are likely to use. How are you going to manage this scenario?.