System Design

How would you approach designing a ticketing system that integrates with various communication platforms?

Software EngineerEngineering ManagerTechnical Program ManagerMachine Learning Engineer

Uber

Instacart

Cognizant

Juniper Networks

Pinterest

Clever

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  • Outline the architecture for a support ticket system with automated categorization and routing.
  • How would you approach designing a ticketing system that integrates with various communication platforms?
  • Propose a high-level design for a support system that can handle millions of tickets across multiple channels.
  • Develop a platform for managing customer service ticket workflows.
  • Create a customer service ticketing system for large-scale operations.
  • Develop a ticket management system for customer service departments.
  • Architect a platform for tracking and resolving customer support tickets.
  • Create a system to manage customer support tickets efficiently.
  • Design a system for handling customer support tickets.
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Interview question asked to Technical Program Managers, Engineering Managers, Software Engineers and other roles interviewing at MasterClass, WeWork, WeTransfer and others: How would you approach designing a ticketing system that integrates with various communication platforms?.