System Design

How would you approach designing a ticketing system that integrates with various communication platforms?

Software EngineerEngineering ManagerTechnical Program ManagerMachine Learning Engineer

Instacart

Uber

Cognizant

Pinterest

Okta

Two Sigma

Did you come across this question in an interview?

  • Outline the architecture for a support ticket system with automated categorization and routing.
  • How would you approach designing a ticketing system that integrates with various communication platforms?
  • Propose a high-level design for a support system that can handle millions of tickets across multiple channels.
  • Develop a platform for managing customer service ticket workflows.
  • Create a customer service ticketing system for large-scale operations.
  • Develop a ticket management system for customer service departments.
  • Architect a platform for tracking and resolving customer support tickets.
  • Create a system to manage customer support tickets efficiently.
  • Design a system for handling customer support tickets.

Interview question asked to Technical Program Managers, Engineering Managers, Software Engineers and other roles interviewing at MasterClass, WeWork, WeTransfer and others: How would you approach designing a ticketing system that integrates with various communication platforms?.