System Design

How would you approach designing a ticketing system that integrates with various communication platforms?

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Answers

Anonymous

a month ago
3.2Strong
The design involves using a queue like Kafka - first I will put the message to Kafka and process - in order to integrate - I will have a unique ID associated with the ticket and when an update to the ticket happens I will use the uniqueID to find the record and update. In order to make sure that we have no write overlaps we will use row level locking - this might not scale well in the distributed setting - if so we will evlove this with redis distrubted lock.

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Behavioral
  • Outline the architecture for a support ticket system with automated categorization and routing.
  • How would you approach designing a ticketing system that integrates with various communication platforms?
  • Propose a high-level design for a support system that can handle millions of tickets across multiple channels.
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  • Architect a platform for tracking and resolving customer support tickets.
  • Create a system to manage customer support tickets efficiently.
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Interview question asked to Technical Program Managers, Engineering Managers, Software Engineers and other roles interviewing at MasterClass, WeWork, WeTransfer and others: How would you approach designing a ticketing system that integrates with various communication platforms?.