Problem SolvingRole Related KnowledgeSituational

How would you manage a situation where a key corporate client of GOJEK is experiencing recurrent ride reliability issues? What steps would you take to resolve their concerns?

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Interview question asked to Customer Service Representatives interviewing at GOJEK: How would you manage a situation where a key corporate client of GOJEK is experiencing recurrent ride reliability issues? What steps would you take to resolve their concerns?.