Tell us about a time when you had to deal with conflict

Question

Anonymous · Accepted Answer

When I was working as a UX designer at Motorola in 2021, I dealt with conflict
between design leadership and product. The conflict arised due to competing
priorities. As a user Advocate, I took charge to collect data to help resolve
the conflict one way or the other. so I conducted usability audit to prove that
there were major usability issues and thus would lead to bad experience for
customers if we don’t prioritise those in product roadmaplz after seeing the
data the product stakoh were convinced and agreed to add those in roadmap.

Anonymous · Answer

* Situation: The client had migrated from Google Workspace to Microsoft 365. My
   colleague and I were tasked to work on developing a Microsoft 365 training
   guide for the employees
   * We realized we have different visions and ideas
   * I want something interactive like adding video contents
   * She want to create like a powerpoint manual
 * Task: We couldn’t come to a solution, i saw that tension is building up
   * I took a step back, and asked my coworker on why she doesn’t like my idea
   * She said that she can’t learn well through interactive videos
   * realized that our conflict stemmed from different learning styles
 * To address the conflict, I proposed to combine our ideas to create a more
   comprehensive training resource
   * Set up meeting to discuss how we can add our parts  into the final product
 * Result: We successfully publish the training guide for employees w diff
   learning styles
 * Learned: I learned the importance of acknowledging and addressing these
   differences early in the process. Also accommodating diverse perspectives

Anonymous · Answer

In a recent project, I led a collaborative effort with a remote development team
based in another country. We encountered a disagreement about the coding
standards used by our respective teams. The other senior engineer on the project
preferred their team's existing standards, while I believed aligning with our
project's coding standards would improve consistency and ease collaboration
across both teams. To resolve the disagreement, I scheduled a meeting with both
teams to discuss the situation and understand the reasoning behind each team's
preferred approach. During the meeting, I emphasized the importance of standards
for maintaining code quality and readability throughout the project. We
collaboratively reviewed both sets of standards and merged the best practices
from each to create a unified set of coding guidelines for the project. This
process involved actively listening to the other engineer's perspective and
respectful dialogue between the teams. By reaching a consensus on the unified
standards, we were able to enhance collaboration and improve code quality across
the entire project. This experience highlighted the significance of effective
communication while working with remote teams and managing cross-cultural
differences

Anonymous · Answer

My philiosphy with conflicts are they are inevitable and it can be a good thing
- because new ideas can come out of it. At XYZ, Dev Ops team is responsible for
creating teraform scripts to deploy to AWS both on Test and Prod env. Few cloud
eng left the company - and it started to impact our sprint cadence. Initially I
approached the Director of Cloud Eng to see how we can unblock my team, in that
meeting I proposed may be one of the resource can help their team come up with
the TerraFarm script. After talking to other eng. teams I found that this was an
issue with their cadance as well. I collobrated with my peers to come up with a
proposal - i.e there will be a resource on each team - who will co-own the terra
farm scripts. This would do things for us :
a) Reduce the backlog on cloud eng team and allow the teams move faster
b) GIve me time for cloud eng team to find the right fit.
Initially the manager was releuctant but aggreed to try out, after 2 sprints the
backlog was reduced and we could more much faster. The lesson I learnt is -
first find out all the solution we can have, then anticipate what kind of
question they might have? Collobration is key in such instances.

Anonymous · Answer

We were working in a project where stakeholder uses third party api for route
optimization of the field service agents. We were trying to build a in house
solution using open source tools while some stakeholders were supporting some
are really spectacle that we should keep going to use third party api. To tackle
the situation  in the first iteration we build a basic product that show the
comparison of routes actually and using our product it shows how the coverage of
work orders increased and generate value in this way we receive a better
stakeholders support

Anonymous · Answer

I audit the supplier in the workbook. 
The pic of the supplier link me to another personnel, and during the audit I
just realised the factory is not belong to my direct supplier. It is the
supplier own supplier and My company shall not audit my supplier own supplier. I
have to continue the audit. When the audit finish, I wrote email to my superior
and GCm regarding the finding, and need GCM help to confirm the factory that I
audit is correct.  Through multiple email, the supplier was then admitted the
factory I audit and the supplier company are 2 different entities and according
to my company policy, we shall not audit the supplier's supplier. Then Supplier
send us another company name, which is also different entities and let us decide
whether need to audit. The GCm is emotional and made decision of requesting to
perform the audit. I question GCm for his request and he is emotionally and
unprofessional. I have to send email professional to reject the audit request
with explanation and said audit will be conducted uf requested by management in
future.

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