Product Execution
Tell me about a time when you broke a complex problem into simple sub-parts?
Product Manager
Shopify
Amazon
Intuit
PayPal
Robinhood
Visa
Answers
Anonymous
5 months ago
When working a scam case:
- First, I learn about the customer’s story, what happened at the time. I will call the customer if I need to clarify anything.
- Then I investigate customer’s account and identify is the payments were out of character. To be able to identify this, I will need to understand customer’s behaviour and how they manage their account.
- I will also need to investigate if we took any steps to stop the payments. This could be a call to the customer challenging the transfer.
- After this, I need to investigate if there are any newspaper articles, court orders, or anything related to the case. After this, and taking all this information into consideration, I would make an informed decision and communicate to the customer.
Anonymous
5 months ago
In a previous role, I was tasked with improving the user experience for a complex eCommerce platform. The main challenge was that the platform had numerous features and touchpoints, making it difficult to pinpoint where users were encountering problems.
Here's how I broke down the complex problem:
- Identify the Key Areas: I started by mapping out the entire user journey, from landing on the site to completing a purchase. This helped me identify key touchpoints and areas where users might be facing issues.
- Analyze User Feedback: I collected and categorized user feedback into different themes, such as navigation issues, checkout problems, or product search difficulties. This allowed me to focus on specific areas that needed improvement.
- Prioritize Issues: I ranked the issues based on their impact on user experience and frequency of occurrence. For example, if many users were abandoning their carts during checkout, this would be a high-priority issue.
- Develop Solutions for Each Sub-Part: For each identified issue, I created targeted solutions. For the checkout problem, I might have streamlined the checkout process, simplified form fields, or added progress indicators.
- Implement and Test: I implemented the solutions in phases, starting with the most critical issues. After each phase, I tested the changes to ensure they resolved the problems without introducing new ones.
- Iterate Based on Feedback: After implementing changes, I continued to gather user feedback and made adjustments as needed.
By breaking down the complex problem into manageable parts and addressing each one systematically, I was able to improve the overall user experience effectively.
Anonymous
7 months ago
First I learn about market trends, competition, what is the customer value and needs about the work, who is waiting for feature. then I try to break it down into meaningful parts, for a feature I try to brean it down to functional requirements than not functional, like security data localization, control, separation, HA, performance, scalability. then I walk through it again to break down into independent activities, and try to collect activity into the MVP to go to market to users to try.
Anonymous
7 months ago
I step back and look at the problem . I would create a priority list, tackle one thing at the time. That really worked for me to stay focused
Anonymous
8 months ago
- Defining the problem
- Looking for alternative solutions or problem solving
- Evaluate solutions
- Choose a solution or problem solving
- Implement solution options
- Monitor progress and make adjustments
Interview question asked to Product Managers interviewing at TELUS, Myntra, T-Mobile and others: Tell me about a time when you broke a complex problem into simple sub-parts?.