BehavioralSituational

How do you manage competing priorities across multiple accounts?

Account ManagerTechnical Account Manager

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Behavioral
  • How do you manage competing priorities across multiple accounts?
  • What's your strategy for balancing the needs of multiple clients at once?
  • How do you determine which accounts need the most attention?
  • Can you share an example of a time when you had to prioritize one account over another?
  • How do you ensure each client feels valued despite a busy workload?
  • What tools or systems do you use to keep track of account priorities?
  • Have you ever faced a situation where two clients had urgent needs at the same time? How did you handle it?
  • How do you decide which client requests to escalate and which to manage yourself?
  • How do you stay proactive instead of reactive when managing multiple accounts?
  • Can you describe a time you had to push back on a client request due to other priorities?
  • What's your approach to time management when handling multiple high-value clients?

Interview question asked to Technical Account Managers and Account Managers interviewing at Rapid7, Cloudera, Datadog and others: How do you manage competing priorities across multiple accounts?.