Share a time when you went above and beyond to help a colleague with their work. What was the outcome?

Question

Anonymous · Accepted Answer

S: new TPM joined the org and onboarded onto the ML initiatives program, she was
struggling with the details & nuances of the program. Her planning deliverables
were not comprehensive & timely.

A: setup a 1:1 sync with her and understand her challenges

she did not have any ML background:

specifically struggled w. identifying the key risks & dependencies, mainly
around ML setup

as a Sr. TPM I realized the need to offer support & mentorship

partnered up with her on deep diving into her workstreams

helped her define right success metrics, identify risks & dependencies

helped setup the initial

I realized the need for closer collaboration between TPMs:

instituted the buddy system, partnering new TPMs w. tenured folks

setup cross program KT sessions - all TPMs have knowledge of other’s programs

setup shared knowledge base - common artifacts, common programs & challenges,
stakeholders

R: new TPM quickly ramped up on program, new onboarding process helped other
TPMs & formed a TPM community

Anonymous · Answer

S: new TPM joined the org and onboarded onto the ML initiatives program, she was
struggling with the details & nuances of the program. Her planning deliverables
were not comprehensive & timely.

A: setup a 1:1 sync with her and understand her challenges

her team did not have a formal onboarding process

she did not have any ML background & not much context on the right stakeholders
& artifacts

as a Sr. TPM I realized the need to offer support & mentorship

partnered up with her on deep diving into her workstreams

helped her define appropriate success metrics & identify risks

I realized the need to setup a formal TPM onboarding process for the org

instituted the buddy system

setup cross program KT sessions - all TPMs have knowledge of other’s programs

setup formal onboarding doc - stakeholders, artifacts, common programs &
challenges

R: new TPM quickly ramped up on program, new onboarding process helped other
TPMs & formed a TPM community

Anonymous · Answer

As an EM it is our responsibility to assist my team members so that they can
grow. So I want to narate one scenario where I helped team member grow and it
provided me an enormous learning. 
At hyperface when we were breaking monolith into micro service , there was a lot
of work required at one of the component called integration service, this
service was acting as a link between external bank system and hyperface Credit
card as a service core engine . As work on this layer was more I moved one of
the SDE-1 t that team , this team along with coding required lots of
communication with business team as well , at that moment I found that the SDE-1
who was a good performer on core team started struggling in that team . I
connected with him on 1:1 t ocheck is it because of he is not liking the work or
is he having some personal issues as it was  hard to digest that person who is
doing well in solving complex problem is struggling with not as challenging
issue , at that moment I found that he is having issues in his communication ,
he feels underconfident interacting with other team , out of pressure commits
what ever other team says. 
At that point fir I told him not to worry he is doing a good work and with him I
created a framework to deal with this scenarios like always prepare before the
meeting note done the important pointers , if you ae not sure d not commit
always say I will get back after  discussing with team , for any communication
rather then personal messages include relevant stakeholders as this will provide
help . and also told him that improving communication is not an over night job.
As a result of which withing one month following this practices his
communication improved and it started reflecting in his work.
Learning : to help people grow always try to assign them the different type of
tasks so that they will become aware where they are lacking and then help them
grow

Share a time when you went above and beyond to help a colleague with their work. What was the outcome?

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