In a previous role with a lot of responsibility, how did you overcome a challenge?

Question

Anonymous · Accepted Answer

Situation:When I joined my previous company, the teams were constantly engaged
in handling production issues and attending numerous business meetings, which
severely impacted their productivity and capacity for future deliverables.
Task:My task was to identify the root causes of these production issues,
understand the application's current state, and develop a plan to resolve these
issues while improving team efficiency and ensuring future deliverables.
Action:To address the situation, I initiated meetings with product owners and
scrum masters to gain a comprehensive understanding of the application, its
associated issues, and the roadmap. I also connected with developers to
understand performance and failure scenarios. Recognizing that the ongoing
issues were impacting the team's capacity and future deliverables, I
collaborated with leadership and product teams to explain the situation.
Together, we prioritized the improvement of existing features and reprioritized
the backlog with the help of the product owner. Although this initially impacted
the committed deliverables, it was a necessary step to resolve the core issues.
Result:By the end of the Program Increment (PI), the core issues were resolved,
leading to improved team efficiency and the delivery of a higher-quality
product. Both the technology leadership and product teams were pleased with the
outcomes.

Anonymous · Answer

In a previous role, I faced the challenge of leading a project with a tight
deadline and limited resources. To overcome this, I prioritized tasks based on
impact, delegated effectively, and maintained clear communication with my team.
I implemented agile methodologies, allowing for flexibility and quick
adjustments. Regular check-ins ensured we stayed on track and addressed any
issues promptly. By fostering a collaborative environment and maintaining focus
on our goals, we successfully completed the project on time, exceeding
expectations and delivering high-quality results.

Anonymous · Answer

I managed my time and prioritised tasks that required immediate action. Creating
to do list, maintaining and updating trackers on timely basis, taking small
breaks but avoid procastination and acting calmly.

Anonymous · Answer

I used to get a lot of work from different stakeholders and it is hard to decide
on the priority which is more relevant to be worked upon. Being a senior
engineer in the team and have to handle the domain specific questions that are
urgent from various departments, I felt exhausted to combine them with my
regular work to meet the deadlines. I have discussed with my manager with the
situation and able to get help in terms of him being the gatekeeper for the
anonymous work and also getting more clarity on prioritization to ensure I stick
to my deliverables and in time productive and quality work that is planned.

Anonymous · Answer

In a previous management position I assisted in hiring new employees after the
company experienced a low retention rating.  the turnover rate effects everyone
on the team regarding workload and schedules. It was baffling because I stay
with my employer as long as possible.  I discovered finding qualified candidates
to be a significant challenge.  I made a point to focus on our family mentality
and look for potential new hires who shared the same vision for the company,
were driven to succeed and who wanted to share their knowledge with others, not
just relying on acquired technology skills.  It was a success and our employee
retainment rating rose 50% over the year. Everyone was treated equally, fairly
and with respect.

Anonymous · Answer

During a snow storm, it caused a number of call outs from the management team. I
was tasked to cover the Service floor of over 40 associates while maintaining
60%  service level. In order to accomplish the goal, I had two associates assist
in answering questions and proactively advised agents to schedule 30 minute
callbacks for escalated calls. We ended up just shy of the goal due to higher
hold time. Overall director was pleased with the outcome and grateful the team
was able to assist the policy I kders.

Anonymous · Answer

My philosophy is when there is a too much on my plate, I find the right resource
to delegate.At Auctane, I realized the need to delegate tasks to avoid being a
bottleneck in decision-making. I handed over the architecture responsibilities
to my principal developer, which not only reduced my workload but also expedited
the decision-making process in my team, creating a win-win situation. This not
only helped me but also helped my principal developer grow in his position as
well.

In a previous role with a lot of responsibility, how did you overcome a challenge?

Answers