Product Execution

A large number of customers are reporting an identical bug where they're unable to log into their tool. You're unable to replicate this. What are you going to do next?

Product Manager

Shopify

Square

2U

Sumo Logic

Oracle

Spendesk

Did you come across this question in an interview?

Answers

Anonymous

a year ago
3.8Strong
Firstly, try with an alternate user profile to see if it helps. Next we can try to get a network trace, system trace and logs if that helps. If that doesn't, then try with a debug build to see if that can capture any meaningful logs.

Anonymous

a year ago
3.6Strong
First I will try to islotae the problem. Is the login issue happening only for customers in a specific geography/location, specific platform - web, android, iOS or any other demographic - recent sign ups or old customers etc.
Once I identify a cohort that should give some indication on any internal/external factors that may be causing this:
Have we seen this issue before in the last days/weeks/months
Any new features launched which could be impacting this
Any deployment issues
Any service avalability issues
External dependencies - browser, firewall etc.

Anonymous

a year ago
3.4Strong
If I am not able to reproduce the issue, will ask customer to reproduce the issue and share the logs. Will also provide instructions to collect the logs. If the customer is not able to reproduce the issue, I will ask customer to share details which will help me identify the activity on myside and diagnose the issue. 
  • A large number of customers are reporting an identical bug where they're unable to log into their tool. You're unable to replicate this. What are you going to do next?
  • Many customers have reported that they can't log into their tool due to an identical bug. You haven't been able to replicate it. What are you going to do next?
  • There are a lot of customers reporting the same problem. You can't replicate this. So, what are you going to do next?
  • Many customers are reporting the same bug, in which they cannot log in to their tool. You can't reproduce it. What are you going to do next?
  • Several customers report the same issue, where they are unable to log into their tool. Since you are unable to replicate this, what are you going to do next?
  • Customers are reporting similar issues where they're unable to log into the tool. You cannot reproduce the problem. What are you going to do next?
  • A significant number of customers are reporting an identical problem where they are unable to log into their tools. You are not able to replicate this error. What are you going to do next?
  • The same problem has been reported by many customers, who cannot log into their tool. You are unable to reproduce it, so what are you going to do next?
  • Many customers are reporting the same error, which prevents them from logging into their tool. You can't reproduce this situation. What are you going to do next?
  • Customers are reporting an identical bug where they cannot log into their tool. But you can't recreate the bug. So what are you going to do next?
  • A significant number of customers are having the same problem with inability to access their tool. You cannot replicate it. What are you going to do next?
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Interview question asked to Product Managers interviewing at Square, Shopify, Sprout Social and others: A large number of customers are reporting an identical bug where they're unable to log into their tool. You're unable to replicate this. What are you going to do next?.