Whiteboarding/problem solving

What’s an example of a user experience that you think is broken?

UX Designer

Netflix

Toast

Acorns

Tumblr

CrossLend

Criteo

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Behavioral
  • What’s an example of a user experience that you think is broken?
  • Can you describe a specific user experience that you feel is not working well and explain why?
  • Have you ever used a product where the user experience was frustrating or confusing? Please provide an example.
  • Can you share an instance where you encountered a broken user experience and how you would have designed it differently?
  • Are there any user experiences that you believe could be improved upon? Could you describe one of them?
  • Tell me about a user experience that you feel is poorly designed and how you would go about redesigning it.
  • Can you describe a time when you faced an obstacle in the user experience of a product and how you would rectify it?
  • Have you ever used a product that was difficult to navigate or use? Please share your experience and provide suggestions on how to improve it.
  • Can you think of a user experience that you found frustrating or counter-intuitive and provide a solution to make it better?
  • Have you ever encountered a product that you were not able to use due to its complex user experience? Please provide an example and suggest ways to improve it.
  • Can you discuss a time when you had to troubleshoot a user experience issue with a product and what you did to solve it?

Interview question asked to UX Designers interviewing at American Express, Tumblr, Cisco and others: What’s an example of a user experience that you think is broken?.