Behavioral

Can you describe a time when you received exceptional customer service and what made it stand out?

Customer Service RepresentativeCustomer Experience Lead

Summon

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Walt Disney

Quantcast

Business Insider

Pandora

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Behavioral
  • Can you describe a time when you received exceptional customer service and what made it stand out?
  • Could you share an example of the best customer service you've encountered and explain what made it particularly effective?
  • What is the most memorable example of excellent customer service you’ve received, and why was it impactful for you?
  • What’s the best customer service you’ve ever experienced, and what made it so great?
  • Can you tell me about a time when you were really impressed with customer service? Why did it stand out to you?
  • What’s the best example of customer service you’ve received, and what made it special?
  • What’s the best customer service experience you’ve had, and why do you remember it so well?
  • If you could share the best customer service experience you’ve had, what would it be, and what elements do you think made it so effective?
  • Think back to a time when you received top-notch customer service. What did the representative do to impress you?
  • What’s the most impressive customer service experience you’ve encountered, and why did it leave a lasting impression?
  • What’s the best customer service you’ve ever received? Why?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Walmart, FleetSmith, FactSet and others: Can you describe a time when you received exceptional customer service and what made it stand out?.