BehavioralSituational

Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?

Customer Service RepresentativeCustomer Experience Lead

Microsoft

Uber

Spotify

Instacart

Pipedrive

Walt Disney

Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?
Have you ever made an exception to company policy for a customer? What was the situation, and what was the final outcome?
If a situation arises where bending the rules is necessary to satisfy a customer’s needs, how would you proceed and what outcome would you expect?
If you were faced with a situation where bending the rules would help a customer, how would you approach it, and what would the result be?
What’s a time you’ve broken the rules to help a customer? How did it work out in the end?
Have you ever bent the rules to make a customer happy? How did it turn out?
Can you think of a time when you made an exception for a customer? What was the outcome?
Have you ever taken actions outside of established procedures to help a customer? How did it affect the situation?
Suppose a customer asks for something that’s not typically allowed. How would you handle it, and what do you think the outcome would be?
Have you ever bent the rules in assisting a customer? Tell me about the situation and the outcome.

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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at PagerDuty, Waymo, ArgoAI and others: Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?.

Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?

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Have you ever had to make a judgment call outside of company policy to help a customer? What were the results of that decision?

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