Users are complaining that a mobile app is slow. As a product manager, what will you do?

Question

Anonymous · Accepted Answer

I would first check the feedback from users to know if specific actions or areas
are affected and if specific user segments are affected like - android / ios
users for example. I will then check performance metrics like load time, user
drop off points, sessions durations to be able to quantify this issue. Once I
gain this clarity I would work with cross functional teams to see if they are
able to replicate or isolate this issue. I will also try to understand if they
have made any changes at a high level - on servers / architecturally / used any
new libraries / 3rd party tools that could have potentially brought this change.
I would also review if the interactions from the users end have increased  and
our servers are not able to handle this load.
Next step of action will be to assess the impact of this issue and prioritize
this issue accordingly. If this issue is going to affect any of my business
metrics like - user retention / user experience then priority will be high and
resources will be reallocated accordingly to tackle this issue. I would urge the
team to investigate the issue and I will figure out an immediate and long term
plan based on what the team has found.

Users are complaining that a mobile app is slow. As a product manager, what will you do?

Answers

Unlock Community Insights

Try Free AI Interview

Google

Product Manager

Meta

Product Manager

Meta

Engineering Manager

Amazon

Data Scientist