Product Sense

Let's say you're an Amazon engineer. Amazon item review scores are sometimes biased because people usually only give a rating if they strongly like it or strongly dislike it. How would you know if a rating for an item is biased or not?

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Interview question asked to UX Researchers interviewing at Takeaway, Zoom, Meetup and others: Let's say you're an Amazon engineer. Amazon item review scores are sometimes biased because people usually only give a rating if they strongly like it or strongly dislike it. How would you know if a rating for an item is biased or not?.