SituationalTechnicalProblem Solving

Imagine you receive multiple complaints from drivers about long wait times at airports. How would you go about investigating and fixing this issue?

Customer Service RepresentativeCustomer Experience Lead

Uber

Careem

EasyTaxi

Gett

Grab

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Behavioral
  • Imagine you receive multiple complaints from drivers about long wait times at airports. How would you go about investigating and fixing this issue?
  • Suppose drivers report long wait times at a particular airport. What steps would you take to investigate and ensure improvements?
  • What would your approach be if you received multiple complaints about long wait times for drivers at airports?
  • How would you handle a situation where drivers are facing long wait times at airports?
  • If you were told that drivers are waiting too long at airports, what would you do about it?
  • If drivers are reporting long wait times at airports, how would you investigate the cause and work toward a solution?
  • If you found out that drivers are waiting too long at airports, how would you look into the issue and fix it?
  • How would you tackle the problem if you learned that drivers are experiencing long wait times at airports?
  • What would be your approach if drivers were complaining about long wait times at airports?
  • If a driver tells you they're waiting too long at the airport, what would you do to make things better?
  • You receive feedback that driver wait times at airports are excessively long. What actions would you take to investigate and address this issue?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Grab, EasyTaxi, Uber and others: Imagine you receive multiple complaints from drivers about long wait times at airports. How would you go about investigating and fixing this issue?.