BehavioralRole Related Knowledge

Tell me about a time you advocated internally for a client's needs.

Account ManagerTechnical Account Manager

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Duck Creek Technologies

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Behavioral
  • Tell me about a time you advocated internally for a client's needs.
  • Can you share an experience where you had to push for a client's request within your company?
  • Have you ever faced resistance when advocating for a client's needs? How did you handle it?
  • What's an example of a time you had to escalate an issue internally on behalf of a client?
  • How do you balance client demands with internal company limitations?
  • Can you describe a situation where you had to convince internal teams to prioritize a client's request?
  • Have you ever had to negotiate between a client's expectations and what your company could deliver?
  • How do you ensure that internal teams understand the urgency of a client's concern?
  • Can you recall a time when advocating for a client led to a major process change?
  • How do you handle situations where internal priorities don't align with client needs?
  • What's your approach when a client request conflicts with company policy?

Interview question asked to Account Managers and Technical Account Managers interviewing at Brex, Oracle Cloud Infrastructure, Five9 and others: Tell me about a time you advocated internally for a client's needs..